Welcome, Fright Fanatics!

At Halloween Mask Shop, we understand that timing is everything when it comes to haunting. Whether you’re preparing for the spookiest night of the year or just adding to your collection of creepy curiosities, we’ve got shipping options to meet your terrifying timeline!

🕒 Order Processing Time

Our ghoulish team works tirelessly to prepare your order for shipment:

  • Processing Time: 1-2 business days
  • Orders placed on weekends or holidays will be processed the next business day
  • During peak haunting season (September-October), allow extra 1-2 days for processing

🚚 Shipping Methods & Delivery Times

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Trackable service with delivery confirmation
  • Recommended for time-sensitive haunting needs

Free Shipping – Orders Over $50

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Available for orders of $50 or more
  • Basic tracking available

Note: Delivery times are estimates and may vary based on destination and customs processing. We ship worldwide except to restricted areas in Asia and some remote locations.

🌍 International Shipping

We send chills worldwide! However, please note:

  • International customers are responsible for any customs fees, taxes, or import duties
  • Some countries may have restrictions on certain props or masks
  • Delivery times may be longer during customs inspection
  • We cannot ship to restricted areas in Asia and select remote regions

💀 Our Ghoulish Guarantee

We stand behind every creepy creation that leaves our haunted warehouse. If your purchase didn’t quite meet your haunting expectations, our Returns & Exchanges policy is here to help – because even zombies deserve satisfaction!

📅 Return & Exchange Timeline

You have 15 days from the delivery date to request a return or exchange. That’s plenty of time to test out your new alien mask or animatronic decoration!

🔄 The Return Ritual (Step-by-Step Process)

Step 1: Contact Our Creature Feature Team

Within 15 days of receiving your order, email our support team at [email protected] with:

  • Your order number
  • The item(s) you wish to return or exchange
  • Reason for return/exchange
  • Whether you prefer refund or exchange

Step 2: Await Our Response

Our team will respond within 2 business days with a Return Authorization Number and shipping instructions. Do not send items without this authorization – we don’t want any lost souls wandering our warehouse!

Step 3: Prepare Your Package

Pack items securely in their original packaging with all tags and accessories. Include a copy of your order confirmation or packing slip.

Step 4: Ship to Our Haunted Headquarters

Send your package to:

Halloween Mask Shop – Returns
2620 Ward Road
El Paso, TX 79922
USA

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error.

💰 Refund Resurrection

Once we receive and inspect your returned items (typically within 5-7 business days after arrival):

  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we process your return
  • Appearance in Your Account: 5-10 additional business days, depending on your financial institution

Original shipping costs are non-refundable, unless the return is due to our mistake.

🎭 Exchange Enchantment

Prefer a different style of terror? We offer exchanges for items of equal value.

  • If your exchange costs more, you’ll pay the difference
  • If it costs less, we’ll refund the difference
  • Exchange items must be in stock and available

⚰️ Items That Can’t Return from the Dead

Some of our most terrifying creations are FINAL SALE and cannot be returned:

  • Opened or used Bloody / Gory Props (for obvious hygiene reasons)
  • Customized or personalized items
  • Items damaged due to customer misuse or “over-enthusiastic” haunting
  • Clearance or specially marked final sale items

📧 Return Request Template

Copy and paste this template into your email to make the process spookily simple:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Dear Halloween Mask Shop Creature Feature Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) to return/exchange: [List item names and quantities]
Reason for return/exchange: [Please describe the issue]
Preferred resolution: [Refund to original payment method / Exchange for (specify preferred item)]
Order Date: [Date you placed order]
Delivery Date: [Date you received order]

Thank you for your assistance!
[Your Name]

🌐 International Returns (Outside the US)

We accept returns from most countries we ship to (except restricted areas). International customers are responsible for:

  • Return shipping costs
  • Any customs fees or import duties
  • Completing any required customs documentation

👻 Questions? Our Support Ghouls Are Here to Help!

Email: [email protected]

Address: 2620 Ward Road, El Paso, TX 79922, USA

Response Time: 1-2 business days

At Halloween Mask Shop, we believe every horror enthusiast deserves a satisfying shopping experience – even when things get a little haunted!

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